Posts Tagged ‘praise’

Recognition Goes a Long Way

Author: Diane Hamilton, Date: 8/3/2011

I love chai tea. Even during this incredible heat wave I drink hot chai. As I told someone recently, “It makes me happy.” Ah, yes, the simple things often mean the most.

The other day I had a cup of chai at a local coffee house I frequent. The barista is a regular for me; and, she always makes a perfect cup of tea. Always. So I told her. I made a point of thanking her for making the consistently best cup of chai that I’ve had—anywhere. The smile on her face and her genuine “thank you…you made my day” told the rest of the story.

No Comments

A Story…And a Leadership Lesson

Author: Diane Hamilton, Date: 2/22/2011

Leadership lessons are all around us…if we observe, listen and learn. Sometimes we learn from successes; sometimes missteps teach us the most.

The Story

My friend (a mid-level manager) was talking with his boss (the organization’s General Manager) about some accomplishments in his department. My friend was pleased with results from the previous month and he talked about how he praised his staff (giving credit for) the wins. The GM then “coached” my friend (his manager) by saying, “Haven’t I taught you anything. As the boss you get to keep the credit and place the blame.”

No Comments