Posts Tagged ‘McKinsey’

Recognition Goes a Long Way

Author: Diane Hamilton, Date: 8/3/2011

I love chai tea. Even during this incredible heat wave I drink hot chai. As I told someone recently, “It makes me happy.” Ah, yes, the simple things often mean the most.

The other day I had a cup of chai at a local coffee house I frequent. The barista is a regular for me; and, she always makes a perfect cup of tea. Always. So I told her. I made a point of thanking her for making the consistently best cup of chai that I’ve had—anywhere. The smile on her face and her genuine “thank you…you made my day” told the rest of the story.

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