I was recently directed to a book by Dr. Albert Mehrabian, a communications researcher at UCLA. In his book, Silent Messages, Dr. Mehrabian outlines the way individuals respond to the messages they receive from others. According to the research, the way people respond to you is broken down as follows: 55% is based on your facial cues, 38% is based on your tone, and 7% is based on the information you provide.
Posts Tagged ‘silent messages’
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