Posts Tagged ‘competence’

The 3 Cs of Building Credibility

Author: Diane Hamilton, Date: 1/30/2015

We hear a lot about credibility these days, particularly as it relates to our elected officials (as in lack of credibility).  It has even surfaced as we evaluate the results of our sporting events (e.g., deflated footballs, blown calls).

Credibility is the quality of being believable or worthy of trust.  As a leader, it allows your employees to put their faith in you to make good decisions, communicate with transparency and be a reliable source of information.  It allows your peers and your manager to know that you are communicating without hidden agendas and that you have the organization’s best interest in mind.

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From Awareness to Competence

Author: Diane Hamilton, Date: 9/27/2012

I dusted the cobwebs off of an old training maxim this week. I was coaching a leader who talked about the discomfort she was feeling while trying to implement some of the changes in her development plan. She shared that while she has increased her awareness, she doesn’t feel like she has been successful in changing her behavior. The following learning path came to mind. I remember using it years ago when I first started working in the area of OD and Learning and Development. It will be very familiar to many of you—hopefully, it is a good reminder. My guess is that for many individuals you work with it will create an ‘aha’ moment. It did for my client.

Learning Path

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Create a High Performing Workplace

Author: Paul Dillenburg, Date: 9/20/2011

In order get the best out of your workforce, look to create an environment that:

Ensures employees understand the significance of their work

  • Do employees understand how their job impacts customers?
  • Do employees understand how their job impacts the success of the organization?
  • Do employees feel valued?

Appreciates employee contributions

  • Do leaders/managers show appreciation to their direct reports?
  • Do leaders/managers treat direct reports with respect?
  • Are employees fairly compensated for the work that they do?

Allows employees to build their competence

  • Are employees’ skills and talents being used to their fullest potential?
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How to Build Credibility

Author: Paul Dillenburg, Date: 1/11/2011

For those trying to establish credibility with co-workers, focus on the 3 C’s:

1. Competence – the technical, managerial, or leadership capabilities of an individual (e.g., knowledge, skills and abilities). Questions to ask yourself:

  • Do I have the necessary knowledge, skills, and abilities to be productive? How do I know?
  • Do I execute? Do I hold myself and/or others accountable for getting results?
  • Am I efficient and productive? Do I deliver in a timely fashion?
  • Are others convinced of my competence? How do I know?
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