Posts Tagged ‘non-verbals’

How to Build Credibility

Author: Paul Dillenburg, Date: 1/11/2011

For those trying to establish credibility with co-workers, focus on the 3 C’s:

1. Competence – the technical, managerial, or leadership capabilities of an individual (e.g., knowledge, skills and abilities). Questions to ask yourself:

  • Do I have the necessary knowledge, skills, and abilities to be productive? How do I know?
  • Do I execute? Do I hold myself and/or others accountable for getting results?
  • Am I efficient and productive? Do I deliver in a timely fashion?
  • Are others convinced of my competence? How do I know?
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How Do Others Respond to You?

Author: Paul Dillenburg, Date: 8/24/2010

I was recently directed to a book by Dr. Albert Mehrabian, a communications researcher at UCLA. In his book, Silent Messages, Dr. Mehrabian outlines the way individuals respond to the messages they receive from others. According to the research, the way people respond to you is broken down as follows: 55% is based on your facial cues, 38% is based on your tone, and 7% is based on the information you provide.

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