Miscellaneous Articles

Definition of Success

Author: Diane Hamilton, Date: 6/22/2012

The 2012 graduation season is coming to a close. We had more ceremonies and parties this year than most; so, I’ve had my share of commencement addresses and graduation cake.

Of the events I attended, there was one address that I thought was particularly moving. The young man, selected by his class, did a great job intertwining humor with wisdom; stories from the past with well wishes for the future. Now this speech wasn’t so different than others in terms of message. It included themes about hopes and dreams; celebrating the past while looking forward; and, current friends and those yet to be made. I was impressed, however, with how the speaker engaged the audience…a great job for an 18 year old.

No Comments

Stop ‘Chasing Shiny Objects’

Author: Paul Dillenburg, Date: 4/16/2012

To maintain market share in a tough (but hopefully improving) economy, companies are becoming more creative in defining the scope of their potential service offerings to customers. Offerings not typically seen as a company’s niche in the past are now being considered as innovative ways to expand their customer base. The unfortunate side effect for some companies is that they find themselves “chasing shiny objects” which may take resources and energy away from existing priorities.

No Comments

Listen to Increase Influence

Author: Diane Hamilton, Date: 4/9/2012

“You cannot antagonize and influence at the same time.” — J.S. Knox

Who do you need to influence and under what circumstances? Perhaps it is a colleague, boss, or one of your employees. Maybe it is a client or customer. There are also many “personal” situations that call for the need to influence (with a spouse, child, or friend).

When faced with the need to influence others, I often see people trying to ‘push’ their position (I have also been guilty of this). We feel compelled to do the talking. “Here’s what I think.” “You’re not listening.” “You don’t understand.” Even if we don’t say these things, we often find ourselves thinking along these lines.

No Comments

Stop Holding Yourself Back

Author: Paul Dillenburg, Date: 2/14/2012

Over the last several months, I have been reading books from a few different genres – some are biographies, some are books on leadership, some are books on investment. What is striking is that even though these books tend to focus on different subject areas, I have gotten the same “advice” from many of them. That advice is, stop holding yourself back. Whether it’s the business classic Think and Grow Rich by Napolean Hill (1937) or the more recent Rework by Jason Fried and David Heinemeir Hanson (2010), authors interested in getting the best out of their readers often focus on the power of self-confidence.

No Comments

3 Tips to Overcome the Illusion of Communication

Author: Diane Hamilton, Date: 2/7/2012

Do any of these comments sound familiar?

• “I thought you were going to follow-up on that?”
• “But she should know how to do it; we’ve talked about it at least five times.”
• “That’s not what I heard in the meeting.”

If there is a hint of familiarity in any of these comments, you are not alone. It seems like communication (or lack thereof) is at the heart of many work place conflicts and team challenges. George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” And it is this illusion that creates many difficulties for leaders, team members, and bosses (not to mention the trouble it can cause in one’s personal life!).

No Comments

Do Your Policies Pass the Ease of Doing Business Test?

Author: Diane Hamilton, Date: 1/18/2012

PlaneI was sitting in the airport waiting for my flight. It looked like everything was going to be on time when the announcement came. “Ladies and gentlemen, we are overbooked for today’s flight. I need one person whose travel plans are flexible to volunteer to take a later flight. No one will board the plane until someone volunteers. We will provide a flight voucher…”

No Comments

When Reflecting, Focus on the Positive

Author: Diane Hamilton, Date: 12/29/2011

“You’ve done it before and you can do it now. See the positive possibilities. Redirect the substantial energy of your frustration and turn it into positive, effective, unstoppable determination.”
–Ralph Marston

This is the time of year when it is common to reflect back on the year that was. We examine our personal and professional lives…we look at our relationships and friendships…we pause to take stock of what we’ve accomplished and what remains.

No Comments

Leadership Challenge: Resilience

Author: Paul Dillenburg, Date: 5/3/2011

Why does there seem to be a fallacy in our culture that greatness comes quickly? If you have a great idea your company will become successful instantly. Just come up with a great idea and once it’s in the marketplace, everyone will “beat a path to your door,” seemingly overnight. To challenge this assumption, consider these three iconic business success stories:

• Sam Walton, owner of Walmart, did not open his second store until 7 years after the first opened.
• Starbucks did not open its fifth store until 13 years after the first opened.
• Federal Express, founded in 1971, did not become a profitable business until 1976.

No Comments