“An open-door policy doesn’t do much for a closed mind.”
–Bob Nelson, Author of 1001 Ways to Reward Employees
During a recent conversation with a client, I was asked, “How come employees don’t come into my office and ask questions or share their thoughts and concerns? I have an open-door policy.”
I think Bob Nelson’s quote provides the answer in a nutshell. The door may be open, but if no one is listening it slams shut very quickly.
So, how open is your door? Is it open in name only; or, do you create an environment where people are comfortable expressing their concerns, asking questions, providing feedback, and even venting.
Examine your behaviors. When someone comes into your office, do you:
1. Stop what you are doing and demonstrate attentiveness? (Remember, it is okay to say, “Now doesn’t work because I can’t give this proper time and attention.”)
2. Keep an open mind?
3. Withhold judgment?
4. Truly listen and reflect back what you heard?
5. Practice patience and avoid interrupting, jumping to conclusions, or finishing the other person’s sentences?
6. Ask open-ended questions that invite further dialogue and conversation.
Tags: 1001 Ways to Reward Employees, Beyond the Jargon, Bob Nelson, Calibra, communication, Diane Hamilton, feedback, Leadership Development, listening, open door policy
