For those trying to establish credibility with co-workers, focus on the 3 C’s:
1. Competence – the technical, managerial, or leadership capabilities of an individual (e.g., knowledge, skills and abilities). Questions to ask yourself:
- Do I have the necessary knowledge, skills, and abilities to be productive? How do I know?
- Do I execute? Do I hold myself and/or others accountable for getting results?
- Am I efficient and productive? Do I deliver in a timely fashion?
- Are others convinced of my competence? How do I know?
2. Communication – how an individual shares information and interacts with those around them. This can include various communication skills, among them: listening, verbal and non-verbal behavior, how information is delivered (adapting to various communication styles), openness to feedback, etc. Questions to ask yourself:
- Am I a good reflective listener?
- What are my non-verbal behaviors and how do they affect my message?
- Am I able to adapt my message to address varied audiences?
- Are those around me getting the information they need? How do I know?
3. Character – the behavioral factors that lead to trust. These behaviors can include how decisions are made (i.e., self-serving vs. in others’ best interest), how forthright an individual is about their mistakes/actions (i.e., own up to mistakes vs. blame or excuses), honest communication, and delivering on promises. Questions to ask yourself:
- Do I make decisions or act in others’ best interest? Do I look for solutions that result in mutual benefit?
- Do I own up to my mistakes?
- Do I deliver on my promises? Do I do what I say I will?
Related Articles: 360 Feedback Goals and Philosophy
Tags: 360 degree feedback, Beyond the Jargon, Calibra, communication, competence, credibility, Executive Coaching, Leadership Development, leadership skills, managerial skills, mutual benefit, non-verbals, Paul Dillenburg, reflective listening, Team Dynamics, technical skills, trust
